How to contact Customer Support
Call 360-922-3090, press 1
Email support@cascadiadaily.com
Send mail to:
CDN Business Office
PO Box 2833
Bellingham, WA 98227-2833
Customer Support hours
Monday – Friday, 9 a.m. – 5 p.m.
Cascadia Daily News Customer Service Promise
We strive to respond to all calls and emails within one business day. If you call or email us on the weekend, we will get back to you the next business day.
At Cascadia Daily News, we are committed to providing you with the highest level of customer service, and we pledge to uphold the following promises to you, our valued customer:
- Exceptional responsiveness: We promise to be responsive to your inquiries, concerns, and feedback promptly. Your time is important to us, and we will do our best to address your needs in a timely manner.
- Friendly and courteous service: You can expect our customer service representatives to greet you with a warm and friendly attitude. We are here to help, and we value your trust and business.
- Knowledgeable assistance: Our customer service representatives are well-trained and knowledgeable about our products and services. We will provide you with accurate and relevant information to assist you in making informed decisions.
- Problem resolution: In the rare event of an issue or concern, we promise to work diligently to resolve it to your satisfaction. Your peace of mind is our priority.
- Clear communication: We will communicate with you clearly and transparently, whether it’s about product details, pricing, or any changes to our services. We want you to have all the information you need.
- Personalized support: We recognize that each customer is unique. Our promise is to provide personalized solutions that cater to your specific needs and preferences.
- Privacy and security: Your personal information and data security are of utmost importance to us. We adhere to stringent privacy and security measures to safeguard your information.
- Continuous improvement: We are committed to continually improving our products and services based on your feedback. Your input helps us enhance your overall experience. Please share your feedback with us by emailing support@cascadiadaily.com.
- Honesty and integrity: Our interactions with you will be based on honesty and integrity. We will always strive to do what is right and fair.
- Gratitude: We are sincerely grateful for your business and trust in us. We promise to express our gratitude for your loyalty and support.
This Customer Service Promise is a testament to our dedication to providing you with an exceptional customer experience.
We are very grateful for your support, and sincerely appreciate your contribution to making Cascadia Daily News a sustainable local resource for our community. If at any point we do not meet these promises, please do not hesitate to let us know. Your feedback is invaluable in helping us improve and deliver on our commitment to you.
Marina Sanders
Customer Service Manager
Ryan Marinelli
Customer Service Rep